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Discount designer clothes online for men and women, a consumer factsheet


Buying clothes - your rights

This article has been written to help you to understand your consumer rights when buying clothes either on-line of off-line. The Sale of Goods Act 1979 states that any goods or services you buy (including clothing) must be:

  • Merchantable quality
  • Fit for their purpose
  • As described

All Saints
Designer denim, tops, accessories (belts, bags, scarves, hats etc) and leather wear for men and women.

- Chums specialise in traditional clothing for men and ladies, together with mobility and lifestyle items. You can buy dresses, skirts, footwear, jackets, suits, coats, knitwear, nightwear, incontinents, underwear and more, plus get a free "Father's Little Dividend" DVD when you order online.

Rowlands Clothing
Classic and stylish clothing for women in sizes 10 to 24. Save £20 when you buy a complete outfit.
Looking for Designer Dresses? Check out this site which features dresses by French Connection, Coast, Lipsy, Vivienne Westwood and more.

- 70% discount on many designer brands including Odeon, Mishumo and DKNY, and a huge range of clothing for men and women including the latest lady's ponchos plus men's business suits, shoes and shirts.

This means that, for example, if you were to purchase a dress online, it must be suitable for being worn - ie, it must be free from manufacturing defects, any buttons must be in place and there should be no holes or tears.

It must also be fit for its purpose - so if you bought a raincoat, it should protect you from the rain.

It must be as described, which means if you bought a silk shirt, the material must be silk when it arrives, and not polyester or a different fibre.

What do I do if the clothing I buy does not satisfy the above conditions?

If you have not worn the clothing and you purchased it recently, then you are entitled to a refund.

If you have worn the clothing a few times or have only recently noticed the faults, then you are probably entitled to a refund, provided it is evident that the faults existed at the time the item was purchased. In either of the above cases you can accept a replacement if you would prefer to do this, but you are not obligated to accept a replacement.

If the fault only comes to light after you have worn the clothing for a while, then you are probably entitled to have the item repaired or replaced, dependent upon whether or not it was reasonable to believe that the item should have lasted longer. If the repair is unsatisfactory, then you are entitled to a replacement or you must be compensated. The amount of compensation may be lower than the initial purchase price to allow for the amount of time you have had use of the goods.

If there is consequential loss - eg you followed the washing instructions, but the colour ran and damaged other articles of your clothing, then you may be entitled to additional compensation. However, trying to achieve additional compensation would in practice be difficult.

Your contract is with the retailer, not the manufacturer. It is the retailer who must refund / replace the item or compensate you.

You should remember that you must follow the instructions regarding washing / ironing / handling of clothing, and you can't expect it to last forever.

Victoria Beckkam "Posh" dress as worn at New York Fashion WeekEva Longoria dressWhat do I do if I change my mind about the clothing?

If you have bought your clothes from a bricks and mortar retail outlet and change your mind about them - for example if the clothing doesn't fit - then you have no statutory rights to a replacement or a refund. However, most retailers in practice will at least replace the item or give you a credit note. However, if you ask the retailer directly "Can I bring this back for a refund if it does not fit?" and the retailer agrees, then you would become legally entitled to a refund.

However, if you buy your clothing online or from a catalogue, you have not had chance to examine the items properly. The law accepts this, and thus if you buy online you have seven working days to change your mind after receipt of the items, and you may return them for a full refund (although not all online stores refund postage costs). The exception to this is if the goods are made to order or personalised for you in some way - for example a T-Shirt printed with the logo / design of your choice.

I need to get a refund - what should I do?

If you are entitled to a refund under the Sale of Goods Act, you should stop using the clothing and take it back to the store where you bought it, together with reasonable proof of purchase. This does not have to be a store receipt - it could be an entry on your credit card statement or bank statement, or exclusive store packaging, for example.


This article has been written to provide information only and is not a complete guide to UK consumer law.


Related pages:   Page 2  |    Page 3  |     Page 4   |   Streetwear   |   Knitwear   |   Sports   
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Men's Shirts  | Evisu  | Designer Jeans  |   Leather Wear Black Tie 

Projects Clothing
- Free delivery throughout the UK and Europe, plus great prices on Miss Sixty, Energie, Religion (men's and women's, Regenerate, House of the Gods, Hugo Boss, Numph, Gestuz, Insight, Solid, Lipsy and more!
- Mens, ladies and children's fashions and Get 10% off when you spend over £50 on your first order, free delivery and 0% interest free credit. Freemans feature designers including Diesel, Joe Browns, Morgan and Ted Baker, plus a complete range of every day wear.
Reasonably priced clothing for men and women.
- BHS (British Home Stores) are now online with their complete ranges of mens, ladies and childrens fashions.
CC Fashion
- CC Fashions specialise in smart clothing and accessories to suit all occasions. Get free standard delivery when you spend £100 or more.
- Organic cotton jumpers, cardigans, dresses, trousers and jackets. Get 75% off in the sale (direct link).
Joshua Thomas Ltd
- UK quality menswear and boyswear. Delivery is 3 days and there is a free returns service.
Spread Shirt
- Design your own shirt online, loads of styles / logos or upload your own.
Designerwear by top brands including Hugo Boss, DKNY, Gucci, Helly Hansen, Moschino, Ralph Lauren and many more at up to 75% discount. There are a wide range of special offers, and worldwide delivery normally within five days.

- Quiz specialise in fashions like those you see on the catwalk, at value for money prices.
Use the following promo coupon codes to make savings:

Moss Bros
- Men's suits, coats, shirts and other appareil.

La Redoute
- The UK version of the top home shopping catalogue in France, packed full of French chic, from designer to value, all at great prices. Men, women and children are catered for, together with sections for plus size and mums to be.

Your favourite designers online including Diesel, Dolce & Gabbana, Fornarina, Marni, Pinko, Kenzo, Miu Miu, Nolita and Roberto Cavalli.
- Fashions as seen on your favourite celebrities (see Victoria Beckham dress to the left, £29).

Shirt City
- Personalise your own t-shirt, sweatshirt, top, cap or mug online by choosing text (and font) and graphics to be displayed.
Great Universal
- A great selection of clothing for men, women and children all with free delivery and up to 52 weeks interest free credit.
Designer Desirables
- Discounts on designer wear by Versace, Sagaie, Kasike, Dior, Just Cavalli, Unique Boutique and Timmy Woods.
- Men's fashion, including swimwear, underwear, footwear, sportswear, underwear and accessories. Make your selection from the drop down menu at the left of the screen.
Authentic designer fashions by Calvin Klein, Daniel Christian, Ted Baker and many more, at 60% discount to the RRP.
Devil Wear
- Save up to 70% on exclusive brands for the whole family. Check out the Josef Jeans, Marc Jacobs sunglasses Abercrombie Cargos and much more, all available with next day delivery.

- A range of classic designs including essentials, suits, holiday wear, shoes and much more.
EShopOne Menswear
- A range of great value mens suits, including dinner jackets, blazers and trousers. Also shoes, socks, knitwear, shirts and underwear.
- Casual, fashion clothing for men and women including jeans, sweatshirts and accessories. The above link will take you directly through to the sale page!
T-Shirts 365
- Over 1,000 designs from comedy to music and football to topical. New T-shirts are made each week to cover topical events. Classics include the "Iraqi Information Minister" and the Saddam "Hide & Seek Champion".


- Gucci, CK, Ralph Lauren, Adidas, Reebok and more at heavily discounted prices. UK shipping £3.99. Also, a new line of clothes and accessories from Thomas Burberry.